There are several, but recently I was reminded how personal service can make all the difference. I’ve had trouble getting a couple of recent novels into Sony, bogging Smashwords’ customer service line. I loathe to do that, because sometimes quirks in the system just need time to unkink. But when it happens repeatedly, well, the hassle factor emerges. Mark Coker is big on multiple outlet distribution, and I believe in it too. The more retailers where novels are available, the more places for readers to download ebooks. But I was reaching the end of my tether with Sony; was it worth all those nagging notes and my time keeping up with one retailer?
On Saturday, I decided to write to Mark Coker, noting how pleased am I with Smashwords. A year on, I wouldn’t go with any other distributor, and would recommend Smash to anyone considering independent publishing. However (you knew there was a but coming), after my struggles with Sony and reading Mark’s adventures at the RWA convention, I would hate to see those new Smashers (I’ve just coined that; if you’ve seen it somewhere else, let me know.) endure similar struggles. I want to shout from the rooftops all of Smashwords’ attributes, which I am, right here, right now. Because shortly after I sent that email, Mr. Coker wrote back, asking for the hyperlinks to the books in Sony peril.
Now when he replied I was out, enjoying ice cream with my husband. I don’t own a smart phone, so when we returned, I replied, links included. By Sunday, September Story had been reshipped to Sony, and today it appeared, as well as my most recent novel, which had been shipped to Sony last Friday. Whew!
Everyone has different desires from their indie careers. Mine melds perfectly with Smashwords; I can price my novels for free, formatting is quite manageable, and when the CEO answers a query within minutes on a Saturday afternoon, dude! If you’re considering indie publishing, well, I’m a solid Smasher.
Coming soon… Why I call it independent instead of self publishing.